Experience you can build on

PO Box 740, Cannington WA 6987

P(08) 9258 9261


24th October 2011

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1st October 2011

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Legal Information

We think it's important that you have all the information you need about us right up front. This section explains the relationship that Integrity Engineering commits to with their clients, and the rights of both parties.

You can skip to any section that interests you using the links below:

1. Disclaimer

The materials presented on the Integrity Engineering Website (http://ieng.com.au), including any news articles and links to external sites, are provided voluntarily as a service to our clients.

The information provided is made available in good faith and is derived from sources believed to be reliable and accurate at the time of release on the Internet. However, the information included is not comprehensive, provides only a summary of the subject matter covered and is not tailored to your specific circumstances. You should not act on the basis of any information included herein, including newsletters and technical articles, without obtaining professional advice.

Integrity Engineering does not accept liability to you or anyone else for any loss in connection with the use of information provided on this Website. Likewise Integrity Engineering is not responsible for any loss, however caused, arising out of your use of this website, web pages, links and/or any web browser, including any loss you may suffer if you transmit confidential or sensitive information to us via our website or linked websites.

You may not copy, redistribute, reproduce or republish, in any form, any information found in the pages of this Website.

Any unauthorised downloading, re-transmission, or other copying or modification of any intellectual property or other contents of this website may breach statutory or common law rights and will be subject to legal action.

3. Standard Terms of Engagement

Our Standard Terms of Engagement can be viewed here. We will require you to agree to these terms before we commence work for you.

4. Compliance

Integrity Engineering is a registered business name in Western Australia (BN11809243) of Integrity Engineering Pty Ltd (ABN 18 007 806 626).

The Company Director is Mr Tim Wilson whose qualifications include the following:

  • Bachelor of Engineering awarded with First Class Honours in Civil Engineering by the University of Adelaide (18 December 2003)
  • Institution of Engineers Australia (Structural College) Member No. 2657436
  • Professional Engineer as defined by the Building Code of Australia

We fully endorse and endeavour to abide by the requirements of the Engineers Australia By-Laws and Code of Ethics. These documents are available from Engineers Australia upon request.

5. Insurance

Integrity Engineering maintains current Professional Indemnity Insurance and Public Liability Insurance policies.

6. Privacy

Protecting your privacy and your personal information is an important aspect of the way Integrity Engineering undertakes business. We have therefore chosen to opt-in to the requirements of the Privacy Act 1988, and fully support and endorse the Act and the National Privacy Principles.

You can view our full Privacy Policy here.

7. Commercial Confidentiality

All work undertaken during the provision of our services is confidential and will be released only to the individual or corporation who engaged our services.

Any third parties who were not directly involved in the engagement of our services and who request details regarding our engagement must provide written authorisation from our client stating what information we are to release and to whom.

It is the responsibility of the third party to obtain written authorisation from our client for release of information.

8. How We Handle Email

If you subscribe to any services on this site then your email address, and any other personal information you may provide, will be maintained on our mailing list.

Any email addresses provided via the subscription fields on this site are confidential and will not be disclosed to any third party without your explicit consent, unless required by law.

Should you wish to opt-out of future email notifications, you can opt out by clicking the opt-out link on any subscription email received, or by providing written notification of your request.

Material on this website may include links to external Internet sites outside of the Integrity Engineering domain (http://ieng.com.au).

Links to external websites are provided in good faith as a service only, and do not represent endorsement or recommendation of any information, company, product or service. It is the responsibility of the Internet user to make their own decision about the accuracy, currency, reliability and correctness of information found on those sites.

10. Payment Security

Electronic credit card payments are processed externally via the MYOB Australia M-Powered Services Internet payment portal at http://myob.com.au/ezybillpay.

The payment portal uses industry standard 128-bit Secure Socket Layer (SSL) encryption technology to ensure the security of credit card and personal details.

No credit card details are received by Integrity Engineering Pty Ltd at any point during the payment process.

11. Conflict of Interest

A conflict of interest may exist in circumstances where Integrity Engineering or its staff:

  • has previously been engaged to report on a structure by another party;
  • was responsible for original design or certification of a structure; or
  • is subject to any other interest that may imply an impairment of our ability to fulfil our responsibilities in accordance with the Engineers Australia Code of Ethics or Guidelines on Professional Conduct.

In the instance that a conflict of interest is identified, we will immediately advise you of the circumstances of the conflict. Depending on the nature and implications of the conflict of interest, we may terminate our contract agreement with you at that point, or we may negotiate an outcome with you and the other parties to the conflict of interest.

If we determine that we must terminate our contract agreement then no charges will be payable by you for our services rendered to that time. You will agree to release us from our responsibilities under the contract and to not seek legal restitution or damages relating to breach of contract.

12. Commercial Conflict of Interest

If you engage us to provide you with services, and if in the course of provision of those services we determine that our advice may lead to conflict with one of our major clients, then we reserve the right to terminate our contract agreement at that point. No charges will be payable by you for our services rendered to that time. You will agree to release us from our responsibilities under the contract and to not seek legal restitution or damages relating to breach of contract.

13. Dispute Resolution

If you are dissatisfied with the services provided by Integrity Engineering, you should contact the Company Director on (08) 9258 9261 to discuss options to resolve your complaint.

If your complaint relates to invoiced charges, your complaint must be received by Integrity Engineering within 7 days of receipt of invoice, failing which the invoiced charges will be deemed to have been accepted.

If we are unable to resolve your complaint, then a written Notice of Dispute adequately identifying and providing details of the Dispute must be delivered to Integrity Engineering within 10 working days of the initial complaint.

Within 14 days after service of a Notice of Dispute, the parties shall confer at least once to attempt to resolve the Dispute. At such conference each party shall be represented by a person having authority to agree to a resolution of the Dispute.

In the event that the Dispute has not been resolved within 28 days of service of the Notice of Dispute, either party may with written notice to the other party refer the Dispute to arbitration. Arbitration shall be effected in accordance with and subject to The Institution of Arbitrators & Mediators Australia Rules for the Conduct of Commercial Arbitrations. The cost of engaging the arbitrator shall be met equally by both parties.

If you believe that Integrity Engineering has engaged in improper conduct, then you may lodge a complaint with Engineers Australia. Details regarding the complaints process and a definition of 'improper conduct' can be found here.